Shipping Policy

All parcels are sent via Royal Mail.

You can choose between Standard and Express shipping at checkout. Please note Standard shipping is NOT TRACKED! If you wish to receive your order quicker and with tracking please choose Express shipping! 

BOOKMARKS ARE SENT ONLY WITH STANDARD SHIPPING!

**shipping prices are subject to change at any time in accordance with Royal Mail prices**

Turnaround time is currently 5 working days, excluding weekends and bank holidays! These are estimated turnaround times only and should there be any delay in sending out your order, I will contact you as soon as possible.

If you haven't received your order after 14 days please contact me at lulu.wicksanddreams@gmail.com

 

How do I cancel or amend my order (for example you've input the wrong address)?

If you wish to cancel or amend your order, you must do so immediately after placing the order. Please send an email at lulu.wicksanddreams@gmail.com, stating your order number, your name and any instructions.

Lulu.Wicks & Dreams is fully insured with a IanWallace craft insurance and fully CLP compliant!​ Please check the CLP labels attached to every product.

 

LAST UPDATED: 28 August 2022